Effective Date: May 10, 2026
At Fellman Watch Co., we take pride in the quality of every timepiece we offer. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
We accept returns within 30 days of the delivery date. To be eligible:
- The item must be in its original, unworn condition
- All original packaging, tags, warranty cards, and accessories must be included
- The watch must not have been resized, engraved, or altered
- Proof of purchase must be provided
2. Non-Returnable Items
- Watches that have been worn or damaged
- Final sale or clearance items
- Personalized or engraved watches
- Items returned after 30 days
3. How to Initiate a Return
Email us at support@fellmanwatchco.com with your order number and reason for return. Our team responds within 1–2 business days with a Return Merchandise Authorization (RMA) number.
4. Refunds
Approved refunds are processed within 5–7 business days to the original payment method. Original shipping costs are non-refundable unless the return is due to our error.
5. Defective or Incorrect Items
Contact us within 7 days of delivery. We cover all return shipping costs and prioritize your replacement or refund.